SAFE TRAVELBRAZIL
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Brazilian emergency services responding on a city street

05

Emergency

Numbers to call and what to do in the first minutes.

190Military Police

Theft, robbery, assault, threats or any crime in progress.

192Ambulance (SAMU)

Medical emergencies, accidents, fainting, severe pain or breathing difficulty.

193Fire Department

Fire, drowning, rescue, trapped people or gas leaks.

191Federal Highway Police

Incidents and accidents on federal highways.

Lost or stolen passport

  1. 01File a police report (boletim de ocorrência) at the nearest police station — it can often be done online.
  2. 02Contact your country's embassy or consulate immediately.
  3. 03Bring your document copies, the police report and passport photos.
  4. 04Request an emergency travel document if your flight is close.
  5. 05Inform your airline and travel insurance company.

Stolen phone

  1. 01Use another device to block the phone remotely and erase your data.
  2. 02Ask your carrier to block the line and the IMEI number.
  3. 03Change the passwords of your email, banking and messaging apps.
  4. 04Log out of WhatsApp and social accounts from another device.
  5. 05File a police report — it is required for insurance claims.

Stolen wallet or cards

  1. 01Block every card immediately through the app or the bank's hotline.
  2. 02Check for unauthorized transactions and report them.
  3. 03Ask about emergency cash assistance from your bank.
  4. 04File a police report listing everything that was taken.
  5. 05Use the backup card and cash you left at your accommodation.

Medical emergency

  1. 01Call 192 (SAMU) or go to the nearest emergency room (pronto-socorro).
  2. 02Public emergency care is free for everyone, including foreigners.
  3. 03Contact your travel insurance as soon as possible for private hospitals.
  4. 04Keep every receipt and medical report for reimbursement.
  5. 05Carry a note with allergies, medication and blood type.

If you are robbed

  1. 01Do not resist. Objects can be replaced; your life cannot.
  2. 02Hand over what is requested calmly and avoid sudden movements.
  3. 03Do not chase the offender or shout for help while they are still near.
  4. 04Move to a safe, busy place and call 190.
  5. 05File a police report and notify your insurance and consulate.

Beach and water emergencies

  1. 01Swim only near lifeguard posts and respect the flags and signs.
  2. 02Caught in a rip current: don't fight it, swim parallel to the shore.
  3. 03Never swim after drinking alcohol or alone at night.
  4. 04Call 193 for the Fire Department, who handle water rescues.
  5. 05Keep children within arm's reach at all times.